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Putting Customers First-How Utah Makes Rapid Engagement Work! Aaron Thompson, Assistant Division Director for the Utah State Office of Rehabilitation, joins Carol Pankow on this 14th episode of Manager Minute to talk about how Utah is making rapid engagement work. Carol has discussed this on two previous podcasts; however, each VR agency has tackled this differently. It is intriguing and exciting to hear about how different VR programs are confronting the dilemma facing VR on declining applications and consumer engagement.
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This training is intended for supervisors and managers, providing an overview of managing up and across strategies as foundational management practices to promote personal and organizational effectiveness. Topics covered in the training include relationship building, leadership styles, and communication skills. In addition, the role of emotional intelligence is explored as a key ingredient of a great leader.

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In the Manager Minute Studio today is David Leon, Director of Workforce Programs at the Virginia Department for Aging and Rehabilitative Services (DARS) along with host of the Manager Minute podcast, Carol Pankow. Find out how the projects David has led are shaping the approach that Virginia is taking in relation to work incentives counseling (benefits planning). What is the overall structure? Why did DARS see it as imperative to develop the capacity for work incentives counseling in Virginia beyond what is provided by the WIPA(Work Incentives Planning and Assistance)?
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The Summit Group, in partnership with the Vocational Rehabilitation Technical Assistance Center on Quality Management (VRTAC-QM), presented live trainings on the topics of Data Validation, Pre-Employment Transition Services (Pre-ETS) Tracking, and Case File Review Systems. Each session included representatives from Vocational Rehabilitation agencies across the country sharing best practices. These recordings are now available in the VRTAC-QM training portal as three separate trainings.

CRCs are available upon completion of the quiz.

 

 

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This webinar provides an overview of coaching strategies that can be utilized to assist the members of your work team in achieving their personal best. You will learn about the similarities and differences between coaching and traditional managing strategies and learn specific coaching strategies. You will also learn how to incorporate these coaching strategies into your role as supervisor or manager.

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On this episode of Manager Minute, we are delighted to discuss Colorado’s Employment First initiative. They are involved with a very innovative and successful collaboration in Colorado pertaining to their Employment First initiative.  We believe it’s an outstanding model illustrating how multiple agencies can effectively partner in an Employment First initiative to serve their consumers better. We have the pleasure today to understand how this is working in Colorado, so you may be able to move in a similar direction.
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The Rehabilitation Services Administration (RSA) is pleased to issue Frequently-Asked Questions: Post-Employment Services (FAQ 22-03). This policy guidance responds to questions VR agencies have asked regarding how to provide post-employment services to individuals with disabilities who have achieved employment outcomes and how to report these services on the Case Service Report (RSA-911), particularly because of the reporting requirements in Section 116 of the WIOA and its regulations.

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Let’s get fiscal! Get into Fiscal Fitness with this micro training on Prior Approval, provided by VRTAC-QM. In less time than it would take to run an average mile, get five valuable takeaways on how to successfully navigate the Prior Approval process.

Fiscal Fitness: Prior Approval

Fiscal Fitness: Prior Approval PowerPoint

 

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In 15 minutes (or less), the VRTAC-QM team will share the basics of the "firm five," the five non-delegable functions. Under 34 CFR 361.13(c), there are certain functions that are required to be reserved solely to the staff of the DSU; these functions can't be delegated to any other agency or individual. Join this important micro training to learn more!

Micro Training- 5 in 15 Minutes or less Non-Delegables

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VRTAC-QM, in partnership with RSA, brings you a training on the Credential Attainment Rate, arguably the most complicated of the six performance indicators in WIOA. This training covers the basic components of this performance indicator and reviews the reporting requirements and how to calculate credential attainment rate using data elements from the RSA-911 and how those are populated into the WIOA annual report. This training also covers the performance results from program years 2019 and 2020, the first two years of credential attainment rate data, and presents credential attainment rate scenarios. Finally, the training answers some specific questions from VR agencies to the QM.