Putting Customers First-How Utah Makes Rapid Engagement Work!
Aaron Thompson, Assistant Division Director for the Utah State Office of Rehabilitation, joins Carol Pankow on this 14th episode of Manager Minute to talk about how Utah is making rapid engagement work. Carol has discussed this on two previous podcasts; however, each VR agency has tackled this differently. It is intriguing and exciting to hear about how different VR programs are confronting the dilemma facing VR on declining applications and consumer engagement.
Learn about Utah's “Back to Basics” approach, how they implemented this approach and how they involve their counselors and customers.
From Utah's unique Performance Dashboards and Blueprint Systems, there is so much to learn about how Utah is making rapid engagement work.